Privacy Policy

Information you provide directly. When you submit a project inquiry, request a specification sheet, download the capabilities sheet, or contact the Bridge team, we may collect:

• Name, job title, and company or agency name
• Email address, phone number, and mailing address
• Project details such as location, scope, timeline, span dimensions, and grid requirements
• Drawings, specifications, bid documents, and other files you choose to upload
• Any message or comments you include with your submission

Information collected automatically. Like most websites, we may collect standard technical information when you browse, including IP address, browser type and version, device type, operating system, referring page, pages viewed, and the dates and times of your visits.

Chat assistant conversations. If you use the MCS Bridge Assistant, your messages are processed to generate a response. Do not enter confidential, proprietary, or personally sensitive information into the chat.

We use the information we collect to:

• Review project inquiries and determine manufacturing and engineering fit
• Respond to questions, prepare quotes, and follow up on submitted scopes
• Deliver requested documents such as specification and capabilities sheets
• Coordinate detailing, drawings, submittals, and project scheduling
• Maintain records of correspondence related to bids, orders, and projects
• Improve the content, structure, and performance of this website
• Meet legal, contractual, regulatory, and recordkeeping obligations

We do not sell your personal information, and we do not rent or trade contact information to third parties for their own marketing purposes.

Files you submit through the project intake form, including drawings, specifications, and bid documents, are treated as project correspondence and shared internally only with the MCS personnel involved in reviewing or executing the work.

If your submission is subject to a confidentiality or non-disclosure agreement, please state that clearly in your submission or contact the Bridge team directly so appropriate handling can be arranged before documents are transmitted.

This site may use cookies and similar technologies to keep the site functioning correctly, remember basic session state, and understand aggregate usage patterns.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect some site functionality, but you can still browse the site and contact us by phone or email.

We may share information in the following limited circumstances:

• With service providers who host this website, deliver email, or process form submissions on our behalf
• With project partners, fabricators, engineers, or carriers when necessary to quote, produce, or deliver your project
• With affiliates and other divisions of Mission Critical Solutions involved in your inquiry
• When required by law, subpoena, court order, or a valid government request
• To protect the rights, property, safety, or contractual interests of MCS, our customers, or the public
• In connection with a merger, acquisition, financing, or sale of business assets

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security.

Please do not transmit highly sensitive information through website forms. For sensitive or restricted project material, contact the Bridge team to arrange a suitable transfer method.

We retain project inquiries, correspondence, and related documents for as long as needed to serve the purposes described in this policy and to satisfy business, contractual, warranty, tax, and legal recordkeeping requirements. Retention periods vary depending on the nature of the project and applicable law.

You may at any time:

• Ask what personal information we hold about you
• Request correction of inaccurate contact information
• Request deletion of your information, subject to our recordkeeping obligations
• Opt out of non-essential emails by replying to any message or contacting us directly

Depending on where you live, you may have additional rights under applicable state or national privacy law. To exercise any of these, contact us using the information at the bottom of this page. We may need to verify your identity before acting on a request.

This site links to third-party websites, including the main MCS site, social media profiles, and external technical references such as FHWA, ARTBA, and AASHTO. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before submitting information to them.

This website is intended for business and professional audiences. It is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The effective date at the top of this page indicates when the policy was last revised. Continued use of the site after an update constitutes acceptance of the revised policy.